Add Live Calls Request — DOC Agency Portal

Step 1: Submitter Information (Agency Representative)

Enter the agency representative requesting live call routing configuration.

Submitter Full Name *

Submitter Email *

Submitter Phone *

Submitter Role *

Identify the client business receiving incoming calls.

Client Legal Business Name *

Client Primary Contact Name *

Client Primary Email *

Client Business Main Line *

Define how incoming calls are dispatched, greeted, recorded, and handled after hours.

Call Routing Algorithm *

Primary Forwarding Number *

Secondary / Backup Forwarding Number

Live Call Business Hours

After-Hours Call Handling *

Target Monthly Call Volume

Custom Whisper Greeting (Played only to recipient upon answering)

Whisper messages notify your client rep before connecting the caller.

Enable Automatic Dual-Channel Call Recording for QA & Call Analytics (with legal compliance beep/announcement).

Direct dispatch to DOC telephony ops at ops@dynamicomnichannels.com.